Innovations in Decentralisation: Ukraine’s First Mobile Administrative Service Centre Launched

The Mobile Administrative Service Centre (ASC) can provide 80 types of administrative services for citizens in remote areas for whom it is difficult to travel into Slavuta to receive services in the town’s stationary ASC.

The “U-LEAD with Europe” Programme launched the very first Mobile ASC in Ukraine on November 30th, 2017, in the town of Slavuta, Khmelnitsky oblast, one of U-LEAD’s partner communities.

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The Mobile ASC is a specially equipped vehicle with workstations for two administrators and room for three visitors. Every week it will run five different routes and stop in 20 remote settlements and villages.

The Mobile ASC will provide access to high quality administrative services for more than 8,000 residents of the remote areas in Slavuta community, including pensioners, parents with young children and people with disabilities. If this pilot Mobile ASC in Slavuta is a success in terms of demand and quality, it may be replicated in other Ukrainian communities.

At the opening ceremony in Slavuta on November 30, the Ambassador of Sweden to Ukraine, Martin Hagström, and the Adviser on Decentralisation of the EU Delegation to Ukraine, Benedikt Herrmann, highly praised the partnership between the community and the Swedish and Ukrainian experts, which aims at developing accessible, high quality administrative services and good governance in Ukraine.

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Ukraine’s Minister of Regional Development inside the mobile service centre.

The Mobile ASC was also presented at the 2nd All-Ukrainian Forum of amalgamated communities in Kyiv on December 4th together with Vice-Prime-Minister, Minister of Regional Development, Hennadii Zubko. The Forum was attended by heads and representatives of more 500 amalgamated communities in Ukraine (currently there are 665 in total). In addition, the Forum was attended by the President of Ukraine, the Parliament Speaker, the Prime Minister and representatives of the international donor community, which shows the active engagement in the decentralisation process from central level in Ukraine.

SKL International is implementing the inception phase of the “U-LEAD with Europe” Programme. U-LEAD is funded by the EU and its member states Denmark, Estonia, Germany, Poland and Sweden with the aim to support Ukraine’s decentralisation reform in general and improvement of delivery of administrative services in particular. During the inception phase, practices for creating and improving delivery of administrative services are developed, tested and implemented in 26 pilot communities. These practices will then be applied in cooperation with up to 600 partner communities within the roll-out phase over the period of 2018-2020.